Terms and conditions

Last updated November 13, 2026

These terms apply when you book a job with Spartan Junk Incorporated, operating as Spartan Junk Removal (“Spartan”, “we”, “us”), and when you use spartanjunkremoval.ca. By booking a job or using the website, you agree to them. Nothing in these terms takes away any rights you have under British Columbia consumer protection law.

Part 1: Your job

1. Quotes and your price

• We give every quote for free, in person, after we see your items. There’s no obligation to book.
• Your upfront estimate is based on how much truck space your items need, plus any surcharge for specific items or extra labour, such as carrying items down stairs. Any surcharge is included in the estimate before anything moves.
• Nothing is loaded until you approve the price.
• If the job on the day is different from what we quoted, for example more items or harder access, we’ll tell you the new price before loading. You can say no, and you won’t be charged.
• Information, photos and examples on our website, and anything we say by phone or text before seeing your items, are a guide, not a quote.

2. Discounts and our on-time promise

• One discount per job; they don’t combine. Show your ID or card to the crew at your on-site quote; we don’t keep copies.
• If we’re late, 10% comes off that day’s job. Applies to the job we are late for. Doesn’t apply when the time was changed at your request or roads are closed by authorities.

3. Booking, changes and cancellations

• You can book by our website, phone, text or email. We’ll confirm your arrival window, and the crew calls 20 to 30 minutes before arriving.
• You can cancel or reschedule your quote or job for free. Please give us as much notice as possible so we can offer the time to someone else.
• We may need to reschedule for safety, severe weather, road closures or other things outside our control. If that happens, we’ll contact you as soon as we can to find a new time.

4. Items we can’t take

• We don’t take hazardous materials, such as paint, solvents, fuel, propane, asbestos and biohazards. Some items need a quick check before we can take them. See what we don’t take for the full list and where to drop those items off.
• By booking, you confirm that the items are yours to get rid of (or that you have the owner’s permission) and that, as far as you know, they don’t hide hazardous materials.
• If we find hazardous material, we’ll leave it behind and tell you where it can go. We may stop work if continuing isn’t safe.

5. Access and safety

• Please give us clear, safe access to your items, and tell us about stairs, elevators, parking limits and pets before we arrive. If your building needs an elevator or loading-bay booking, please book it for the job.
• Gas appliances must be shut off and capped, and hardwired items (such as hot tubs) disconnected by a licensed trade, before we arrive.
• We may decline any item or task we consider unsafe.

6. Your belongings

• Please remove anything you want to keep before we start, and check drawers, boxes and pockets for papers, cash and valuables.
• Once items are loaded, they become ours to donate, recycle or take to a licensed facility.
• If something you meant to keep gets loaded, tell us the same day and we’ll try to get it back. We can’t promise to, because it may already have been donated, recycled or dropped off.

7. Payment

• Payment is due when the job is done, before the crew leaves.
• Business clients with an account are invoiced on the terms we agreed in writing.

8. Damage

• We take care in your home and on your property, and we carry liability insurance.
• If something is damaged, please tell us as soon as you can, ideally before the crew leaves or within 48 hours, so we can see it while it’s fresh and put it right.
• We’re not responsible for damage that was there before we arrived, or for damage caused by the condition of an item or structure you asked us to remove, such as a rotting deck or a shed that falls apart when moved.
• If an item can’t come out without scuffing or cutting, we’ll talk to you first, and we’ll only go ahead with your OK.
• We’re not responsible for indirect losses, such as lost income or time.

9. Photos

We may take before-and-after photos to record the work. We only share photos of your job publicly with your OK.

Part 2: Using our website

10. Information on this website

We work to keep our services, policies and disposal information accurate, but it’s general information and can change. Your on-site quote is the final word on your job. Disposal rules, drop-off sites and fees belong to the cities and facilities that run them, so please check with them before relying on them.

11. Using the website fairly

• Don’t misuse the website, try to access it without permission, or send false or harmful content through our forms.
• Photos and information you send us must be yours to share.

12. Our content

The text, logos, photos and design on this website belong to Spartan Junk Removal or are used with permission. Please don’t copy them for commercial use without our written permission.

13. Links to other websites

We link to city, government, facility and review websites to help you. We don’t control them and aren’t responsible for their content.

14. Website liability

To the extent the law allows, we’re not responsible for any loss that comes from using this website or relying on its general information.

Part 3: General

15. Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to your job.

16. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled in the courts of British Columbia, including the Civil Resolution Tribunal for small claims.

17. Contact

[email protected] · 604-200-5660